Duke Energy Ohio/Kentucky is committed to safely, efficiently, and reliably serving our natural gas customers. Duke Energy has implemented an accelerated service line replacement program (ASRP) to replace aging metallic natural gas services with polyethylene (plastic) material. EN Engineering will be supporting Duke Energy with the permitting process for these planned gas service replacements within your community.
The service line is connected to the natural gas meter for your home and, in order to replace it, we will need to briefly discontinue your gas service. After the service line is replaced, we will need access to the inside of your home to briefly inspect the pilot light before we can safely restore your gas service. So we are asking for your assistance in scheduling a convenient time for us to complete this important program.
Please be aware that all contractors for Duke Energy must comply with the following:
- Wear visible contractor picture ID on the outside of their uniform that identifies them as a Duke Energy contractor.
- Have a contact phone number that our customers may call to verify the contractor’s identify and purpose.
- Drive a vehicle having with a visible contractor logo.
If you would like more information on the ASRP Project please visit:
If you have any questions or concerns regarding the 2018 ASRP, please contact Nicholas Schack at (Nicholas.Schack@duke-energy.com) or (513) 979-5416.